3 Strategies to Keep Your Customers Coming Back For More

The critical risk area for losing a guest varies, depending on the industry and the individual guest's experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.

The critical risk area for losing a guest varies, depending on the industry and the individual guest's experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.

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Cybersecurity

Investing in Readiness: Vietnam as a Bright Spot in Asia

Vietnam’s economy has been one of resilience and steady growth and this success was based on strong fundamentals and policies developed over the past three decades.

Technology

Beating Cyber Disruption Means Getting Back to Basics

Cybersecurity should be centre stage for all companies but too often strategies and urgent implementations forget the basics – that people still represent the greatest risk.

Highlights

The State of Aviation

Public pressure is mounting on the beleaguered airline industry to open international borders for travel as usual in the face of constantly changing restrictions and vaccine uptake.

Industries

Creating Value from Obstacles

The path to success can be varied – but as everyone knows, we learn more from our mistakes than the easy wins.